SeniorGoods.shop
1. Overview
At SeniorGoods.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
2. Return Eligibility
You may request a return if:
- The item is unused and in original condition
- The item is in its original packaging
- The return request is made within 30 days of delivery
We reserve the right to رفض returns that do not meet these conditions.
3. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Personal care products (opened or used)
- Hygiene-related items
- Medical or health-use items once opened
- Clearance or final sale items
4. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
We will provide a replacement or full refund at no extra cost.
5. Refund Process
Once your return is received and inspected:
- You will be notified via email
- Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider (processing time may vary)
- Contact your bank
If you still have issues, contact us at:
support@seniorgoods.shop
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
8. Order Cancellations
- Orders can be canceled within 24 hours of placing the order
- After 24 hours, the order may already be processed or shipped
9. Exchanges
We only replace items if they are:
- Defective
- Damaged
For exchanges, contact our support team.
10. Contact Us
For returns, refunds, or questions:
Email: support@seniorgoods.shop
✅ This version is:
- Google Ads friendly
- Stripe/PayPal compliant
- Trust-building for customers